The footstool on my chair stopped working in the days up to Christmas. A couple of days later, I was eating at the kitchen table when a loud bang sounded. After a thorough search, I found that one motor had left its suspension. Again I contacted the store where I bought the chair, but nothing happened for two days. Therefore I decided to contact the company that repaired the chair the last time.

A couple of pictures and an hour later, the company had created a warranty case. Because of the holidays, they were not able to get the spare parts before Christmas. When they called at the beginning of last week, I was expecting an estimate of when they could repair the chair. To my surprise, they already had the spare parts and wanted to know when they could come by and fix the chair. Since I work from home every day at the moment, we agreed that they should come the next day.

The motor was changed, which also solved the problem with the footstool. The repairman had just left when I saw some deep scratches on my floor. I called the company, and the repairman returned and was very sorry. Currently, the company's insurance company has created a case, and I have to get two offers on what a repair of the floor will cost.

I hope that it can be fixed relatively easily, so I don't have to move the furniture out of the living room.