Again my chair doesn't work. In the beginning, it only made weird noises when the footstool was in its out position. Now the chair can only go up or down. Neither the footstool nor the backrest can move. I'm getting very tired of all the problems.
I'm glad that I'm not dependent on the chair, but I'm at a point where I want a chair that works - more than two months at a time. At first, I called the repair company and told them that the chair made weird noises, and they would come by and look at it when they were nearby.
The week after that, I had to call them again and let them know that neither the footstool nor the backrest would move. Several weeks after that, I got an 'ok' to have my floor replaced, so I decided to call the company again and ask them when they planned to stop by. I don't want my new floor ruined.
The guy from the repair company has looked at the chair. He easily located the problem, and he suspected that the problem was caused by the initial transport damage. He found that the reason the chair is making noise is caused by a crooked chassis. At the same time, he also found a loose connection in the wiring, which caused the footstool and the backrest to work intermittently.
He was very thorough, and there were two courses of action. The repair guy wanted to replace the chassis, motor, wiring, and so on. He simply wanted to replace everything on the chair except the footstool, backrest, and seat. If the manufacturer wouldn't approve it, then the chair would need to be sent to the manufacturer, and that would take time. The repair would take approx two weeks for the repair guy, but it would take three months if the manufacturer should do it. That is a long time to do without my chair, especially since I haven't been able to use it half of the time that I've had it.
I'm crossing my fingers that the repair guy gets to repair the chair.